Log a Support Request

#zohoSupportWebToCase textarea, #zohoSupportWebToCase input[type=’text’], #zohoSupportWebToCase input[type=’date’], #zohoSupportWebToCase select, .wb_common{width: 280px;}#zohoSupportWebToCase td {padding: 11px 5px;}#zohoSupportWebToCase textarea, #zohoSupportWebToCase input[type=’text’], #zohoSupportWebToCase input[type=’date’], #zohoSupportWebToCase select{border: 1px solid #ddd;padding: 3px 5px;border-radius: 3px;}#zohoSupportWebToCase select {box-sizing: unset}#zohoSupportWebToCase .wb_selectDate {width: auto}#zohoSupportWebToCase input.wb_cusInput {width: 108px}.wb_FtCon{display: flex;align-items: center;justify-content: flex-end;margin-top: 15px;padding-left: 10px}.wb_logoCon{display: flex;margin-left: 5px}.wb_logo{max-width: 16px;max-height: 16px;}#zohoSupportWebToCase .wb_multi_pick {border: 1px solid #ddd;padding: 3px 5px;border-radius: 3px;width: 280px;height: 95px;overflow-y:auto;}#zohoSupportWebToCase .wb_multi_pick_label {display: block;}#zohoSupportWebToCase .wb_multi_pick_input, .wb_multi_pick_input_all{vertical-align: middle;margin-right: 5px;}.zsFormClass{background-color:#FFFFFF;width:600px} .zsFontClass{color:#000000;font-family:Arial;font-size:13px} .manfieldbdr{border-left: 1px solid #ff6448!important} .hleft{text-align:left;} input[type=file]::-webkit-file-upload-button{cursor:pointer;}.wtcsepcode{margin:0px 15px; color:#aaa; float:left;}.wtccloudattach{float:left; color:#00a3fe!important; cursor:pointer; text-decoration: none!important;}.wtccloudattach:hover{text-decoration: none!important;}.wtcuploadinput{cursor:pointer; float:left; width:62px; margin-top:-20px; opacity:0; clear:both;}.wtcuploadfile{float:left;color: #00a3fe;}.filenamecls{margin-right:15px; float:left; margin-top:5px;} .clboth{clear:both;} #zsFileBrowseAttachments{clear:both; margin:5px 0px 10px;} .zsFontClass{vertical-align:top;} #tooltip-zc{font: normal 12px Arial, Helvetica, sans-serif; line-height:18px;position:absolute;padding:8px;margin:20px 0 0;background:#fff;border:1px solid #528dd1;-moz-border-radius:5px;-webkit-border-radius:5px;border-radius:5px;color:#eee;-webkit-box-shadow:5px 5px 20px rgba(0,0,0,0.2);-moz-box-shadow:5px 5px 20px rgba(0,0,0,0.2);z-index:10000; color:#777}.wtcmanfield{color:#f00;font-size:16px;position:relative;top:2px;left:1px;} #zsCloudAttachmentIframe{width: 100%;height: 100%;z-index: 99999!important;position: fixed;left: 0px;top:0px; border-style: none; display: none; background-color:#fff;} .wtchelpinfo{background-position: -246px -485px;width:15px;height:15px;display:inline-block;position: relative;top: 2px;background-image: url(https://img.zohostatic.eu/support/app/images/zs-mpro.b6c9cf2347c62390fdcb.png);} .zsMaxSizeMessage{font-size:13px;}https://js.zohostatic.eu/support/app/js/jqueryandencoder.36e24db6ecfe6de0dce2.jsfunction trimBoth(str){return jQuery.trim(str);}function setAllDependancyFieldsMapping(){var mapDependancyLabels = getMapDependenySelectValues(jQuery(“[id=’property(module)’]”).val(), “JSON_MAP_DEP_LABELS”);if(mapDependancyLabels){for(var i = 0; i -1){label = label.replace(/\)/g, ‘_____’);}if(label.indexOf(“(“) > -1){label = label.replace(/\(/g, ‘____’);}if(label.indexOf(“.”) > -1){label = label.replace(/\./g, ‘___’);}var depObj = document.forms[‘zsWebToCase_45964000018444001’][label];if(depObj && depObj.options){var mapValues = “”;var selected_val = depObj.value;var depLen = depObj.options.length-1;for (var n = depLen; n >= 0; n–) {if (depObj.options[n].selected){if(mapValues == “”){mapValues = depObj.options[n].value;}else{mapValues = mapValues + “;;;”+depObj.options[n].value;}}}depObj.value = “”;var selectValues = mySelObject[label];for(var k in values){var rat = k;if(rat == “-None-“){rat = “”;}var parentValues = mySelObject[name];if(rat == trimBoth(obj.value)){isDependent = true;depObj.length = 0;var depvalues = values[k];var depLen = depvalues.length – 1;for(var j = 0; j <= depLen; j++){var optionElement = document.createElement("OPTION");var displayValue = depvalues[j];var actualValue = displayValue;if(actualValue == "-None-"){optionElement.value = "";displayValue = "-None-";}else{optionElement.value = actualValue;}optionElement.text = displayValue;if(mapValues != undefined){var mapValue = mapValues.split(";;;");var len = mapValue.length;for(var p = 0; p < len; p++){if(actualValue == mapValue[p]){optionElement.selected = true;}}}depObj.options.add(optionElement);}}}if(!isDependent){depObj.length = 0;var len = selectValues.length;for(var j = 0; j mw){tt.style.width = mw + ‘px’}h = parseInt(tt.offsetHeight) + top;w = parseInt(tt.offsetWidth) + left;},hidett: function(){tt.style.display = ‘none’;},setpos: function(e){var u = ieb ? event.clientY + doctt.body.scrollTop : e.pageY;var l = ieb ? event.clientX + doctt.body.scrollLeft : e.pageX;var cw = doctt.body.clientWidth;var ch = doctt.body.clientHeight;if(l cw){tt.style.left = ”;tt.style.right = ((cw-l) + left) + ‘px’;}else{tt.style.right = ”;tt.style.left = (l + left) + ‘px’;}if(u ch){tt.style.top = ”;tt.style.bottom = ((ch – u) + top) + ‘px’;}else{tt.style.bottom = ”;tt.style.top = (u + top) + ‘px’;}}};}();var zsWebFormMandatoryFields = new Array(“First Name”,”Contact Name”,”Email”,”Subject”,”Description”,”Priority”,”Classification”);var zsFieldsDisplayLabelArray = new Array(“First Name”,”Last Name”,”Email”,”Subject”,”Description”,”Priority”,”Classifications”);function zsValidateMandatoryFields(){var name = ”;var email = ”;var isError = 0;for(var index = 0; index < zsWebFormMandatoryFields.length; index++){isError = 0;var fieldObject = document.forms['zsWebToCase_45964000018444001'][zsWebFormMandatoryFields[index]];if(fieldObject){if(((fieldObject.value).replace(/^\s+|\s+$/g, '')).length == 0){alert(zsFieldsDisplayLabelArray[index] +' cannot be empty ');fieldObject.focus();isError = 1;return false;}else{if(fieldObject.name == 'Email'){if(!fieldObject.value.match(/^([\w_][\w\-_.+\'&]*)@(?=.{4,256}$)(([\w]+)([\-_]*[\w])*[\.])+[a-zA-Z]{2,22}$/)){isError = 1;alert('Enter a valid email-Id');fieldObject.focus();return false;}}}if(fieldObject.nodeName == 'SELECT'){if(fieldObject.options[fieldObject.selectedIndex].value == '-None-'){alert(zsFieldsDisplayLabelArray[index] +' cannot be none');fieldObject.focus();isError = 1;return false;}}if(fieldObject.type == 'checkbox'){if (fieldObject.checked == false){alert('Please accept '+zsFieldsDisplayLabelArray[index]);fieldObject.focus();isError = 1;return false;}}}}if(isError == 0){document.getElementById('zsSubmitButton_45964000018444001').setAttribute('disabled', 'disabled');}}var ZSEncoder = {encodeForHTML : function(str){if(str && typeof(str)==='string'){return jQuery.encoder.encodeForHTML(str);}return str;},encodeForHTMLAttribute : function(str) {if(str && typeof(str)==='string'){return jQuery.encoder.encodeForHTMLAttribute(str);}return str;},encodeForJavascript : function(str) {if(str && typeof(str)==='string'){return jQuery.encoder.encodeForJavascript(str);}return str;},encodeForCSS : function(str) {if(str && typeof(str)==='string'){return jQuery.encoder.encodeForCSS(str);}return str;}};var zsAttachedAttachmentsCount = 0;var zsAllowedAttachmentLimit = 4;var zsAttachmentFileBrowserIdsList = [1, 2, 3, 4, 5];function zsOpenCloudPickerIframe(){if(zsAttachedAttachmentsCount < 5){var zsCloudPickerIframeSrc = jQuery('#zsCloudPickerIframeSrc').val();jQuery('#zsCloudAttachmentIframe').attr('src', zsCloudPickerIframeSrc.substring(0, zsCloudPickerIframeSrc.length – 1) + (5 – zsAttachedAttachmentsCount)).show();zsListenCloudPickerMessages();}}function zsListenCloudPickerMessages(){if(window.addEventListener){window.addEventListener('message', zsWebReceiveMessage, false);}else if(window.attachEvent){window.attachEvent('onmessage', zsWebReceiveMessage);}}var zsCloudPickerJSON = {};function zsWebReceiveMessage(event){var zsUrlRegex = /^(ht|f)tp(s?)\:\/\/[0-9a-zA-Z]([-.\w]*[0-9a-zA-Z])*(:(0-9)*)*(\/?)([a-zA-Z0-9\-\.\?\,\:\'\/\\+=&%\$#_]*)?$/;if(zsUrlRegex.test(event.origin)){var zsMessageType = event.data.split('&&&');if(zsMessageType[0] == 'zsCloudPickerMessage'){if(window.addEventListener){window.removeEventListener('message', zsWebReceiveMessage, false);}else if(window.attachEvent){window.detachEvent('onmessage', zsWebReceiveMessage );}jQuery('#zsCloudAttachmentIframe').hide();var isAttachedFilesDetails = zsMessageType[1].split('|||');if(isAttachedFilesDetails[0] == 'cloudPickerResponse'){var zsCloudPickerAttachmentDetails = isAttachedFilesDetails[1].split('::::');var zsCloudPickerAttachmentsJSON = jQuery.parseJSON(zsCloudPickerAttachmentDetails[0]);if(zsAttachedAttachmentsCount <= zsAllowedAttachmentLimit){zsRenderCloudAttachments(zsCloudPickerAttachmentsJSON);}else{alert('You cannot attach more than 5 files');return false;}}}}}function zsRenderCloudAttachments(zsCloudPickerAttachmentsJSON){if(!jQuery.isEmptyObject(zsCloudPickerAttachmentsJSON)){jQuery.each(zsCloudPickerAttachmentsJSON, function(cloudServiceName, attachments){var zsAttachmentsArray = [];if(!jQuery.isEmptyObject(zsCloudPickerJSON[cloudServiceName])){zsAttachmentsArray = zsCloudPickerJSON[cloudServiceName];}for(var attachmentsIndex = 0; attachmentsIndex < attachments.length; attachmentsIndex++){if(zsAttachedAttachmentsCount <= zsAllowedAttachmentLimit){var zsCloudAttachmentsList = '';var attachmentsDetailJSON = attachments[attachmentsIndex];var zsCloudAttachmentName = attachmentsDetailJSON['docName'];var extension = zsCloudAttachmentName.split('.').pop().toLowerCase();var unSupportedExtensions = ["ade","adp","apk","appx","appxbundle","bat","cab","cer","chm","cmd","com","cpl","dll","dmg","exe","hlp","hta","ins","iso","isp","jar","js","jse","lnk","mde","msc","msi","msix","msixbundle","msp","mst","nsh","pif","ps1","pst","reg","scr","sct","shb","sys","tmp","url","vb","vbe","vbs","vxd","wsc","wsf","wsh","terminal"];if(unSupportedExtensions.indexOf(extension)!=-1){alert("The file wasn't attached since its extension is not supported.");continue;}zsAttachedAttachmentsCount = zsAttachedAttachmentsCount + 1;var zsCloudAttachmentId = attachmentsDetailJSON['docId'];zsCloudAttachmentId = zsCloudAttachmentId.replace(/\s/g, '');zsCloudAttachmentsList = '
‘+ZSEncoder.encodeForHTML(zsCloudAttachmentName)+’X
‘;jQuery(‘#zsFileBrowseAttachments’).append(zsCloudAttachmentsList);zsAttachmentsArray.push(attachmentsDetailJSON);zsCloudPickerJSON[cloudServiceName] = zsAttachmentsArray;jQuery(“input[name=’zsCloudPickerAttachments’]”)[0].value = JSON.stringify(zsCloudPickerJSON);}}});}zsChangeMousePointer();}jQuery(document).off(‘click.cAtm’).on(‘click.cAtm’,’.zscloudAttachment’, function(){var cloudService = jQuery(this).attr(‘cloudservice’);var cloudAttachmentId = jQuery(this).attr(‘id’);var zsCloudAttachmentsArr = zsCloudPickerJSON[cloudService];var isZsCloudAttachmentRemoved = 0;for(var attachmentsIndex = 0; attachmentsIndex 20)){zsAttachmentDetails.value=”;alert(‘Maximum allowed file size is 20MB.’);return;}if(zsAttachedAttachmentsCount -1)){var zsAttachmentDataSplits = zsAttachmentObject.split(‘\\’);var zsAttachmentDataSplitsLen = zsAttachmentDataSplits.length;zsFileName = zsAttachmentDataSplits[zsAttachmentDataSplitsLen – 1];}else{zsFileName = zsAttachmentObject;}var extension = zsFileName.split(‘.’).pop().toLowerCase();var unSupportedExtensions = [“ade”,”adp”,”apk”,”appx”,”appxbundle”,”bat”,”cab”,”cer”,”chm”,”cmd”,”com”,”cpl”,”dll”,”dmg”,”exe”,”hlp”,”hta”,”ins”,”iso”,”isp”,”jar”,”js”,”jse”,”lnk”,”mde”,”msc”,”msi”,”msix”,”msixbundle”,”msp”,”mst”,”nsh”,”pif”,”ps1″,”pst”,”reg”,”scr”,”sct”,”shb”,”sys”,”tmp”,”url”,”vb”,”vbe”,”vbs”,”vxd”,”wsc”,”wsf”,”wsh”,”terminal”];if(unSupportedExtensions.indexOf(extension)!=-1){alert(“The file wasn’t attached since its extension is not supported.”);return;}var zsCurrentAttachmentIdTokens = jQuery(zsAttachmentDetails).attr(‘id’).split(‘_’);var zsCurrentAttachmentId = parseInt(zsCurrentAttachmentIdTokens[1]);var zsAttachmentIdToBeRemoved = jQuery.inArray(zsCurrentAttachmentId, zsAttachmentFileBrowserIdsList);zsAttachmentFileBrowserIdsList.splice(zsAttachmentIdToBeRemoved, 1);var zsNextAttachmentId = zsAttachmentFileBrowserIdsList[0];var zsnextAttachment = ‘zsattachment_’+zsNextAttachmentId;jQuery(‘#zsattachment_’+zsCurrentAttachmentId).hide();jQuery(‘#’+zsnextAttachment).show();jQuery(‘#zsFileBrowseAttachments’).append(‘
‘+ ZSEncoder.encodeForHTML(zsFileName) + ‘X
‘);zsAttachedAttachmentsCount = zsAttachedAttachmentsCount + 1;}}zsChangeMousePointer();}jQuery(document).off(‘click.fba’).on(‘click.fba’, ‘.zsfilebrowseAttachment’, function(){var currentlyDeletedElement = jQuery(this).attr(‘id’).split(‘_’)[1];jQuery(‘#zsattachment_’+currentlyDeletedElement).val(”);jQuery(‘#zsattachment_’+currentlyDeletedElement).replaceWith(jQuery(‘#zsattachment_’+currentlyDeletedElement).clone());jQuery(this).parent().remove();zsAttachedAttachmentsCount = zsAttachedAttachmentsCount – 1;zsAttachmentFileBrowserIdsList.push(parseInt(currentlyDeletedElement));zsRearrangeFileBrowseAttachments();zsChangeMousePointer();});function zsRearrangeFileBrowseAttachments(){jQuery.each(jQuery(‘input[type = file]’), function(fileIndex, fileObject){fileIndex = fileIndex + 1;if(fileIndex == zsAttachmentFileBrowserIdsList[0]){jQuery(‘#zsattachment_’+fileIndex).show();}else{jQuery(‘#zsattachment_’+fileIndex).hide();}});}function zsOpenFileBrowseAttachment(clickEvent){if(zsAttachedAttachmentsCount >= 5){clickEvent.preventDefault();}}function zsChangeMousePointer(){if(zsAttachedAttachmentsCount >= 5){jQuery(‘#zsMaxLimitMessage’).show();jQuery(‘#zsattachment_1,#zsattachment_2,#zsattachment_3,#zsattachment_4,#zsattachment_5’).hide();jQuery(‘#zsBrowseAttachment,#zsCloudAttachment’).css(‘cursor’, ‘default’);}else{jQuery(‘#zsMaxLimitMessage’).hide();zsRearrangeFileBrowseAttachments();jQuery(‘#zsBrowseAttachment,#zsCloudAttachment’).css(‘cursor’, ‘pointer’);}}document.addEventListener(‘readystatechange’,function(){if(document.readyState === ‘complete’ && window.zsRegenerateCaptcha ){zsRegenerateCaptcha();}setAllDependancyFieldsMapping();document.getElementById(‘zsSubmitButton_45964000018444001’).removeAttribute(‘disabled’);zsAttachedAttachmentsCount = 0;zsAttachmentFileBrowserIdsList = [1, 2, 3, 4, 5];jQuery(‘#zsFileBrowseAttachments’).html(”);jQuery.each(jQuery(‘input[type = file]’), function(fileIndex, fileObject){var zsAttachmentId = jQuery(fileObject).attr(‘id’);var zsAttachmentNo = zsAttachmentId.split(‘_’)[1];var zsAttachedFile = jQuery(‘#zsattachment_’+zsAttachmentNo);if(zsAttachedFile[0] != undefined && zsAttachedFile[0].files[0] != undefined){var zsFileBrowserAttachmentHtml = ”;zsAttachedFileName = zsAttachedFile[0].files[0].name;zsFileBrowserAttachmentHtml = ‘
‘+ ZSEncoder.encodeForHTML(zsAttachedFileName) +’X
‘;jQuery(‘#zsFileBrowseAttachments’).append(zsFileBrowserAttachmentHtml);zsAttachedAttachmentsCount = zsAttachedAttachmentsCount + 1;var zsAttachmentIdToBeRemoved = jQuery.inArray(parseInt(zsAttachmentNo), zsAttachmentFileBrowserIdsList);zsAttachmentFileBrowserIdsList.splice(zsAttachmentIdToBeRemoved, 1);}});if(document.forms[‘zsWebToCase_45964000018444001’][‘zsCloudPickerAttachments’] != undefined){var zsCloudAttachments = jQuery.parseJSON(document.forms[‘zsWebToCase_45964000018444001’][‘zsCloudPickerAttachments’].value);zsRenderCloudAttachments(zsCloudAttachments);}zsRearrangeFileBrowseAttachments();zsChangeMousePointer();});function zsResetWebForm(webFormId){document.forms[‘zsWebToCase_’+webFormId].reset();document.getElementById(‘zsSubmitButton_45964000018444001’).removeAttribute(‘disabled’);setAllDependancyFieldsMapping();zsAttachedAttachmentsCount = 0;zsAttachmentFileBrowserIdsList = [1, 2, 3, 4, 5];jQuery(‘#zsFileBrowseAttachments’).html(”);zsCloudPickerJSON = {};if(document.forms[‘zsWebToCase_45964000018444001’][‘zsCloudPickerAttachments’] != undefined){document.forms[‘zsWebToCase_45964000018444001’][‘zsCloudPickerAttachments’].value = JSON.stringify({});}zsRearrangeFileBrowseAttachments();zsChangeMousePointer();}

Support Request
First Name  
Last Name  
Email  
Subject  
Description   
Priority    -None- High Medium Low
Classifications    Please Select Problem Question New Configuration Change Request Security Alert Feature Other
Attachment if relevant   Attach files
Each of your file(s) can be up to 20MB in size.
   
powered by